The Cylinder Guy is the hot water cylinder specialist, offering both installations and repairs on a complete range of products for Auckland, Wellington, Christchurch and 10 other locations around New Zealand.
509 New North Rd
+64 (0800) 234 800
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We had a quote from The Cylinder Guy in March and had the job completed in April, not only did The Cylinder Guy send out an unregistered plumber to install my new cylinder but there were numerous faults with the installation.
The Cylinder Guy got his unregistered plumber to attend the leak and was full of reasons as to why it was leaking due to the weather changing and then that the plumber was registered but not with the Plumbing Gas fitting Drain laying Board but another company.
None of these conversations were followed up with emails as requested so I called in another plumbing company at my expense. Lucky that I did as there was a safety valve missing under the house, no siesmic restraint and the drain pipe that would have dripped over my back steps and was a serious health hazard has now been done properly. We have complained to the Plumbing Gas Fitting Drain Laying Board and await there reply on how The Cylinder Guy who is not a registered plumber can send unregistered plumbers out to do such an important job, my cylinder is no longer a time bomb waiting to go off but a safe new addition to my home. The Cylinder guy is a cowboy who hires sales staff who can talk the talk but not walk the walk. Beware of this guy and my recommendation is that he cease trading until he can provide a safe installation of cylinders – how many other time bombs are in homes without customers knowing this information.
Reviewed by: Sarah - 05/13/2016